Penta Finance is committed to protecting your privacy and personal information. This policy sets out how we manage the personal information we collect, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

References to 'we', 'us' or 'our' in this policy mean Penta Finance. We provide brokered solutions in residential and commercial mortgages, business and personal lending, and personal and commercial insurance.

2. Collection of Personal Information

We only collect personal information that is reasonably necessary for or directly related to our functions and activities as a finance and insurance broker.

A. Kinds of Personal Information Collected:

• Identity Information: Name, address, date of birth, contact details (phone, email).

• Financial Information: Income, employment history, assets, liabilities, bank account details, credit history (Credit Information).

• Sensitive Information: This may include health information (required for some life/income protection insurance) or other sensitive details, which we only collect with your express consent.

B. How We Collect It:

• Directly from You: Via our contact forms, application forms, interviews, and correspondence.

• From Third Parties (With Your Consent): Lenders, insurers, credit reporting bodies (CRBs), accountants, solicitors, employers, and co-applicants.

3. Purpose of Collection, Use, and Disclosure

We collect and use your personal information primarily for the purpose of:

• Assessing your eligibility for finance and insurance products.

• Preparing, submitting, and managing applications on your behalf to lenders and insurers.

• Providing you with tailored advice, products, and services.

• Managing our ongoing relationship with you (e.g., annual reviews, claims advocacy).

We disclose your information to:

• Potential and chosen lenders, financiers, and insurers.

• Credit Reporting Bodies (CRBs) for credit reporting purposes.

• Valuers, settlement agents, and solicitors as required for the transaction.

• Our professional service providers (e.g., compliance, IT) under strict confidentiality agreements.

4. Credit Reporting Policy

As a credit representative, we collect, hold, and use credit eligibility information. We will only disclose this information to prospective credit providers with your consent. If we receive a credit report about you, we will manage that information in line with the Privacy (Credit Reporting) Code and only for the purposes outlined in this policy.

5. Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We store information electronically on secure servers and retain hard-copy files in secured, locked facilities.

6. Direct Marketing

We may use your personal information to offer you products and services we believe may be of interest to you. You may opt-out of receiving direct marketing communications from us at any time by contacting us using the details below.

7. Access, Correction, and Pseudonymity

• Access and Correction: You have the right to request access to the personal information we hold about you and request its correction if it is inaccurate, incomplete, or out-of-date. We will respond to your request within a reasonable time.

• Anonymity/Pseudonymity: You have the option of dealing with us anonymously or by using a pseudonym where it is lawful and practicable to do so (e.g., for general enquiries). However, we require full identification to provide you with finance or insurance services.

8. Overseas Disclosure

We are not generally likely to disclose your personal information to overseas recipients. If a particular finance or insurance application requires overseas disclosure (e.g., to an international insurer or a specific lender's offshore processing unit), we will notify you and obtain your consent prior to doing so.

9. Complaints

If you believe we have breached the Australian Privacy Principles or a relevant privacy code, please contact our Privacy Officer (details below). We will acknowledge your complaint within 7 days and respond within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Details

Privacy Officer: Indy Singh
Email: indy@penta-finance.com.au
CRN: 573579